Frequently Asked Questions
WHEN ARE CONSULTATIONS AVAILABLE?
Appointment times vary depending on your time zone and the time zone of the consultant you choose. The available times you see when booking an appointment will reflect your local time.
HOW CAN I BOOK A CONSULTATION?
MY BABY WON'T TAKE A BOTTLE BUT HAS A TUBE, WHICH CONSULTATION DO I BOOK?
To provide the appropriate plan for a baby with a tube in place, this would strictly be a tube weaning booking. If you have booked a bottle consultation, we will advise that this is the incorrect booking and will need to rebooked with one of our tube weaning consultants.
WHAT IF I DIDN'T RECEIVE A CONFIRMATION OF MY CONSULTATION?
You will receive an email confirming your booking and appointment time through our booking app Sesami. If you can't find the confirmation email in your inbox, please check your spam/junk mail. If still unable to find it, please contact us at with your name and the type of consultation service you booked.
WHAT IF I CAN'T ATTEND MY APPOINTMENT?
If you are unable to attend your appointment, you can reschedule or cancel. You can reschedule your appointment independently after you login. To cancel your appointment, please contact us as soon as possible. If you provide at least 24 hours notice your consultation fee will be refunded in full.
WHAT IF MY BABY IS TROUBLED BY MORE THAN ONE PROBLEM?
We can provide information and advice on any care problem you are experiencing with your baby, for example feeding, sleeping or persistent crying. However, it’s not always possible to resolve multiple problems at the same time without stressing baby. During your initial consultation, your consultant will help you to decide if it will be in your baby’s best interests to attempt to resolve multiple problems at the same time or whether it will be more effective to address each problem individually.
WHAT IF I NEED HELP WITH TWINS OR TRIPLETS?
We assess each child individually. Understandably, it will require more time to discuss individual problems experienced by multiple birth babies and there may be an additional charge involved. The amount would depend on the complexity of the problems involved. There may be minimal or no extra fee if your babies are experiencing the same problem, for example a sleeping problem. Please contact us for a quote.
WHAT IF MY BABY HAS A MEDICAL CONDITION?
We do not provide medical advice. If you believe your baby’s troubled behavior is due to a medical condition, we recommended that you discuss this with your baby’s doctor. However, be aware that a diagnosed medical condition will not spare your baby from experiencing one of many developmental and behavioral problems often responsible for distressed infant behavior, feeding and sleeping problems. So if medical professionals have been unable to provide solutions to your baby care dilemma, it might be that the cause is due to a developmental or behavioral reason, both of which are within our field of expertise.
WHAT MAKES YOU ABLE TO HELP WHEN OTHERS HAVEN'T?
Please see Why Others Fail.
HOW CAN YOU SOLVE A PROBLEM WHEN YOU CAN'T SEE MY BABY?
Unlike a medical doctor who needs to physically examine your baby in order to diagnose a medical condition, we explore the reasons for a healthy baby’s troubled behavior. We could do this by spending days observing your baby, or we could ask you questions about your baby; what you know and observe about his/her health, growth and development, feeding and sleeping patterns, behavior and routines, and about your infant feeding and settling practices.
WHAT IF I DON'T USE US DOLLARS IN MY COUNTRY?
No problem! Your credit card provider will automatically convert the amount to your currency based on the exchange rate at the time of payment. Your monthly credit card statement will display the equivalent amount after conversion to your currency.