FREQUENTLY ASKED QUESTIONS1
- WHEN ARE CONSULTATIONS AVAILABLE?
Telephone, FaceTime, Zoom, Google Hangouts, Skype and Whatsapp video consultations are by appointment. Appointments times vary depending on the country and time zone you live in. For example, clients living in the USA will find appointments available during afternoons and evenings, whereas clients living in the UK will find appointments available in the early mornings or late evenings. After entering your time zone on the registration form the appointment times displayed in each consultant's diary will be automatically adjusted to reflect your local time.
- HOW CAN I BOOK A CONSULTATION?
See consultations in the tool bar at the top of the screen.
- WHAT IF I DIDN'T RECEIVE A CONFIRMATION OF MY CONSULTATION?
Please check your junk mail. You will receive an email confirming your order and you will also receive a confirmation of your booking time through our booking app Sesami. If you still cannot find, please contact us firstname.lastname@example.org your name and which service you booked.
- WHAT IF I CAN'T ATTEND MY APPOINTMENT?
If you are unable to attend your appointment, you can reschedule or cancel. You can reschedule your appointment independently after you login. To cancel your appointment, please email us at email@example.com as soon as possible. If you cancel, a refund for your consultation fee will be credited to your Paypal account within 24 hours.
- WHAT IF MY BABY IS TROUBLED BY MORE THAN ONE PROBLEM?
We can provide information and advice on any care problem you are experiencing with your baby, for example feeding, sleeping or persistent crying. However, it’s not always possible to resolve multiple problems at the same time without stressing baby. During your initial consultation, your consultant will help you to decide if it will be in your baby’s best interests to attempt to resolve multiple problems at the same time or whether it will be more effective to address each problem individually.
- WHAT IF I NEED HELP WITH TWINS OR TRIPLETS?
We assess each child individually. Understandably, it will require more time to discuss individual problems experienced by multiple birth babies and there may be an additional charge involved. The amount would depend on the complexity of the problems involved. There may be minimal or no extra fee if your babies are experiencing the same problem, for example a sleeping problem. Please contact us for a quote.
- WHAT IF MY BABY HAS A MEDICAL CONDITION?
We do not provide medical advice. If you believe your baby’s troubled behavior is due to a medical condition, we recommended that you discuss this with your baby’s doctor. However, be aware that a diagnosed medical condition will not spare your baby from experiencing one of many developmental and behavioral problems often responsible for distressed infant behavior, feeding and sleeping problems. So if medical professionals have been unable to provide solutions to your baby care dilemma, it might be that the cause is due to a developmental or behavioral reason, both of which are within our field of expertise.
- WHAT MAKES YOU ABLE TO HELP WHEN OTHERS HAVEN'T?
Please see Why Others Fail in the footer section.
- HOW CAN YOU SOLVE A PROBLEM WHEN YOU CAN'T SEE MY BABY?
Unlike a medical doctor who needs to physically examine your baby in order to diagnose a medical condition, we explore the reasons for a healthy baby’s troubled behavior. We could do this by spending days observing your baby, or we could ask you questions about your baby; what you know and observe about his/her health, growth and development, feeding and sleeping patterns, behavior and routines, and about your infant feeding and settling practices. You know your baby better than anyone else! You have the information we need to pinpoint the cause of your baby’s troubles. We just need to know the right questions to ask. Which we do! We then use our knowledge of child development and behavior and the care of physically well babies to interpret what you see and explain ways you can promote your baby’s contentment.
- HOW IS PAYMENT MADE?
We have numerous secure payment options. Consultation fees are charged in USD and are inclusive of taxes.
- WHAT IF I DON'T USE US DOLLARS IN MY COUNTRY?
No problem! Your credit card provider will automatically convert the amount to your currency based on the exchange rate at the time of payment. Your monthly credit card statement will display the equivalent amount after conversion to your currency.