REFUND/ CANCELLATION POLICY
If you decide to cancel your appointment, you will have the option of a full refund or reschedule time for appointments cancelled up until 24 hours prior*. If cancelled within 24 hours*, we will refund minus a late cancellation fee of $75AU to cover our consultant's time.
*For tube weaning appointments, for a full refund, your appointment can be cancelled up until 48hrs. If cancelled within 48hrs, we will deduct $75AU from the refund amount.
We reserve the right to cancel an appointment if we do not receive a questionnaire within 2 hours of your scheduled consultation, as our consultations are based on your answers in your questionnaire. We will make all attempts to remind you to complete the questionnaire. For cancellations due to not receiving a questionnaire a cancellation fee of $75 will be deducted from the refund. Please ensure the accuracy of your email address when placing your booking.
Please contact us here - firstname.lastname@example.org