REFUND/ CANCELLATION POLICY

Cancellations

If you decide to cancel your appointment, you will have the option of a refund or reschedule time for appointments cancelled up until 48 hours prior. If cancelled within 48 hours, we will refund minus a late cancellation fee of $75AUD to cover our consultant's time.

Questionnaires

We reserve the right to cancel an appointment if we do not receive a questionnaire within 24 hours of your scheduled consultation, as our consultations are based on your answers in your questionnaire. We will make all attempts to remind you to complete the questionnaire. For cancellations due to not receiving a questionnaire a cancellation fee of $75AUD will be deducted from the refund. Please ensure the accuracy of your email address when placing your booking.

Online Program + Consultation booking

For online program + consultation bundles, if consultation is cancelled, the program will revert to full rate of $135AUD and remainder will be refunded. If cancelled prior to 48 hours, $75AUD cancellation fee will also apply.

Support days

If the support days are not used within this two week period, the days will be forfeited and you will not be eligible for a refund. If you do not require your support days, you must notify us in writing within the two week period following the date of your consultation. In this instance, you will be refunded the value of your support days only.

Tube Weaning Support days

If the support days are not used within this two week period, the days will be forfeited and you will not be eligible for a refund. If you are not wanting to proceed with your tube wean plan, you must notify us in writing within a two week period following the date of your consultation. In this instance, you will be refunded the value of your support days only.

Please note: support days cannot be partially refunded; any remaining support time that is unused will be forfeited at the end of the two week period.

Please contact us here - admin@babycareadvice.com

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