Please carefully review our policies below, prior to booking.
You will receive daily support from your consultant, via email only.
Unless otherwise agreed to between yourself and your consultant at the time of your appointment, support days are to be used as follows:
· must be used within a two week period following the date of your consultation; and,
· to be used as consecutive days.
· For 30 minutes per day (which can be spaced out through a 24hour period).
· Support days are non-refundable.
If the support days are not used within the 2 week period, they will be forfeited. This is largely because our consultants restrict the number of consultations each day, to accomodate support for their clients and support time is allocated to each day. Only in the event that a consultation is cancelled will support be refunded.
Support days are to be used for the issue consultation is booked. If any new issues, a consultation for relevant issue will be required.
If you feel that you are needing more support, please email us and we can tailor a plan for you.
More than 48 hours notice:
If you decide to cancel your appointment, you will have the option of a refund or reschedule. For all cancellations, a $25USD fee will be deducted to cover administration costs/ bank fees. Support days will be refunded in full
Less than 48 hours notice:
We will refund the full amount minus a late cancellation fee of $100USD to cover our consultant's time and administration costs/ bank fees. Support days will be refunded in full
Less than 24 hours notice:
We will refund the 50% of the consultation fee to cover our consultant's time and administration costs/ bank fees. Support days will be refunded in full.
No shows/ unable to proceed at time of call:
No refunds will be provided.
We reserve the right to cancel an appointment if we do not receive a questionnaire at least 48 hours of your scheduled consultation, as our consultations are based on your answers in your questionnaire. We will make all attempts to remind you to complete the questionnaire. For cancellations due to not receiving a questionnaire a cancellation fee of $100USD will be deducted from the refund. Please ensure the accuracy of your email address when placing your booking.
Online Program + Consultation booking
For online program + consultation bundles, if consultation is cancelled, the program will revert to full rate of $79USD and remainder will be refunded. If cancelled prior to 48 hours a cancellation fee will also apply.
A Sleep Consultation with one of our baby sleep consultants can assist you in identifying the cause of your baby's sleeping troubles. We will assess both feeding and sleeping, and work with you to provide an effective plan, that will enable your baby to sleep as well as is possible for his age. Better sleep for your baby means less stress and better sleep for you. Using a proven responsive and hands on approach, you can take comfort in your baby's emotional and physical needs being met, without 'cry it out' methods.
Problems we can help with:
◦ Sleep association problems
◦ Body clock problems
◦ Independent settling methods
◦ Parent assisted settling methods
◦ Transitioning from crib to bed
◦ Plus many more sleep issues...
The power to fix your baby's feeding issues, lies in your hands. You just need to learn how. We have the knowledge and experience to guide you.
1. Questionnaire - Assessment
Once you have booked a consultation, you will receive a confirmation email that includes a link to an online questionnaire.
After reading your answers to the questionnaire, your consultant might request to see a video of your baby feeding.
Your consultant will contact you at the scheduled time via the communication method of your choice. This part of the consultation process generally takes about an hour. Your baby does not need to be present during this conversation.
4. Individualized plan
As soon as possible following the discussion, your consultant will send you a written plan. This includes the information discussed, plus an ebook copy of Rowena's book 'Your Sleepless Baby'.
5. Optional Support Days (not included in 'Consultation only')
We have various email support options available for purchase. If purchasing email support at time of consultation, it is for consecutive days and for the same issue. Please see terms and conditions for support days.