Standard Tube Weaning Consultation
Please carefully review our policies below, prior to booking.
You will receive daily support from your consultant, via email only.
Unless otherwise agreed to between yourself and your consultant at the time of your appointment, support days are to be used as follows:
· must be used within a two week period following the date of your consultation; and,
· to be used as consecutive days.
· For 30 minutes per day (which can be spaced out through a 24hour period).
· Support days are non-refundable.
If the support days are not used within the 2 week period, they will be forfeited. This is largely because our consultants restrict the number of consultations each day, to accomodate support for their clients and support time is allocated to each day. Only in the event that a consultation is cancelled will support be refunded.
If you feel that you are needing more support, please email us and we can tailor a plan for you.
More than 48 hours notice:
If you decide to cancel your appointment, you will have the option of a refund or reschedule. For all cancellations, a $25USD fee will be deducted to cover administration costs/ bank fees. Support days will be refunded in full
Less than 48 hours notice:
We will refund the full amount minus a late cancellation fee of $100USD to cover our consultant's time and administration costs/ bank fees. Support days will be refunded in full
Less than 24 hours notice:
We will refund the 50% of the consultation fee to cover our consultant's time and administration costs/ bank fees. Support days will be refunded in full.
No shows/ unable to proceed at time of call:
No refunds will be provided.
We reserve the right to cancel an appointment if we do not receive a questionnaire at least 48 hours of your scheduled consultation, as our consultations are based on your answers in your questionnaire. We will make all attempts to remind you to complete the questionnaire. For cancellations due to not receiving a questionnaire a cancellation fee of $100USD will be deducted from the refund. Please ensure the accuracy of your email address when placing your booking.
Online Program + Consultation booking
For online program + consultation bundles, if consultation is cancelled, the program will revert to full rate of $79USD and remainder will be refunded. If cancelled prior to 48 hours a cancellation fee will also apply.
A Tube Weaning consultation with one of our consultants can assist you in with a safe gradual approach, without going 'cold turkey' approach; using Rowena Bennett's widely successful program.
1. Questionnaire - Assessment
Once you have booked a consultation, you will receive a confirmation email that includes a link to an online questionnaire.
After reading your answers to the questionnaire, your consultant might request to see a video of your baby feeding.
Your consultant will contact you at the scheduled time via the communication method of your choice. This part of the consultation process generally takes about an hour. Your baby does not need to be present during this conversation.
4. Individualized plan
As soon as possible following the discussion, your consultant will send you a written plan. This includes the information discussed, plus links to online articles that you may find helpful.
5. Support Days
We have 2 daily email support options available for tube-weaning (7 or 10 days). Please note it is for consecutive days.