You will receive daily support from your consultant, via email only.
Unless otherwise agreed to between yourself and your consultant at the time of your appointment, support days are to be used as follows:
· must be used within a two week period following the date of your consultation; and,
· to be used as consecutive days.
· For 30 minutes per day (which can be spaced out through a 24hour period).
· Support days are non-refundable.
If the support days are not used within the 2 week period, they will be forfeited. This is largely because our consultants restrict the number of consultations each day, to accomodate support for their clients and support time is allocated to each day. Only in the event that a consultation is cancelled will support be refunded.
Support days are to be used for the issue consultation is booked. If any new issues, a consultation for relevant issue will be required.
If you feel that you are needing more support, please email us and we can tailor a plan for you.
More than 48 hours notice:
If you decide to cancel your appointment, you will have the option of a refund or reschedule. For all cancellations, a $40USD fee will be deducted to cover administration costs/ bank fees. Support days will be refunded in full.
Less than 48 hours notice:
We will refund the full amount minus a late cancellation fee of $100USD to cover our consultant's time and administration costs/ bank fees. Support days will be refunded in full
Less than 24 hours notice:
We will refund the 50% of the consultation fee to cover our consultant's time and administration costs/ bank fees. Support days will be refunded in full.
No shows/ unable to proceed at time of call:
No refunds will be provided.
Questionnaire
We reserve the right to cancel an appointment if we do not receive a questionnaire at least 48 hours of your scheduled consultation, as our consultations are based on your answers in your questionnaire. We will make all attempts to remind you to complete the questionnaire. For cancellations due to not receiving a questionnaire a cancellation fee of $100USD will be deducted from the refund. Please ensure the accuracy of your email address when placing your booking.
Online Program + Consultation booking
For online program + consultation bundles, if consultation is cancelled, the program will revert to full rate of $79USD and remainder will be refunded. If cancelled prior to 48 hours a cancellation fee will also apply.
